Your Home. Your Tenancy. Our Support.

Welcome to Nexgen Lettings & Management

Whether you're new to renting with Nexgen or you've been with us for some time, we're here to make managing your tenancy as simple and straightforward as possible.

We've created this Tenant Hub to give you one convenient place to find important information, access your documents, report maintenance and get answers to some of the most common questions about renting your home.

Our aim is simple: to keep you informed, supported and looked after throughout your tenancy.

 

🏠 Getting Started

New to Nexgen? Start here.

Moving into a new property can be exciting, but there can also be a lot to take in.

Before and during your tenancy, you'll receive important information about your property, your tenancy and your responsibilities.

We recommend taking some time to familiarise yourself with:

• Your tenancy agreement

• Your rent payment arrangements

• Your deposit information

• Your inventory and property condition

• Property safety and compliance information

• How to report repairs

• Your responsibilities as a tenant

• How to contact Nexgen

If you're unsure about anything, just ask. We're here to help.

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🔧 Need to Report a Repair?

Tell us about it through your Tenant Portal

Something not quite right in your home?

Please report maintenance issues through your Nexgen Tenant Portal wherever possible.

You can provide details of the problem and, where appropriate, upload photographs to help us understand what has happened.

Your portal also allows you to keep track of your maintenance requests and receive updates.

 

REPORT A MAINTENANCE ISSUE →

Please don't ignore small problems.

A dripping tap, small leak, damp patch or broken fitting can sometimes develop into a much larger issue if it isn't reported promptly.

If you're unsure whether something needs reporting, report it anyway and let us assess it.

 

📁 Your Tenant Portal

Everything you need, in one place.

Your Nexgen Tenant Portal gives you access to important information relating to your tenancy and property.

Depending on your property, you may be able to access:

📄 Your Documents

• Tenancy information

• Compliance certificates

• Property documents

• Inspection reports

• Other important records

🔧 Maintenance

• Report a repair

• Upload photographs

• View maintenance requests

• Track progress

• Receive updates

🔍 Inspections

• View inspection information

• Access completed inspection reports

• Keep a record of visits to your property

 

ACCESS YOUR TENANT PORTAL →

Tip: Keep your login details safe and check your portal regularly for updates.

💷 Understanding Your Rent

Your rent should be paid on time and in accordance with the arrangements for your tenancy.

We recommend setting up a standing order or another reliable payment method to help ensure your rent is paid on time.

If you're struggling to pay

If you think you may have difficulty making a rent payment, please speak to us as soon as possible.

We would much rather hear from you early than after arrears have built up.

Open communication allows us to understand what's happening and consider what support or next steps may be appropriate.

 

🏡 Looking After Your Home

Your home should be somewhere you can feel comfortable and secure.

As a tenant, you are expected to take reasonable care of the property and report problems promptly.

Please remember to:

✓ Keep your home reasonably clean and tidy
✓ Report repairs as soon as you become aware of them
✓ Take reasonable steps to prevent damage
✓ Keep the property adequately ventilated and heated where appropriate
✓ Report leaks, damp or mould promptly
✓ Look after fixtures, fittings and appliances
✓ Dispose of rubbish appropriately
✓ Take care of any garden or outdoor areas you're responsible for
✓ Ask before making alterations to the property

Looking after your home helps protect both you and the property.

 

🔍 Property Inspections

Routine inspections help us make sure your home remains in good condition and allow us to identify maintenance issues before they become bigger problems.

We will always arrange inspections appropriately and provide the required notice.

Following an inspection, relevant information and reports may be made available through your Tenant Portal.

Our inspections aren't about catching tenants out.

They're about making sure your home is safe, well maintained and that any issues are identified and dealt with.

 

🐾 Pets & Changes to Your Home

Thinking about getting a pet or making changes to your property?

Please speak to us first.

Depending on your circumstances and the nature of the request, permission or a formal process may be required.

This can include:

• Keeping a pet

• Decorating

• Making alterations

• Installing fixtures

• Changing locks

• Making significant garden changes

• Subletting

• Allowing someone else to move into the property

Don't assume something is permitted simply because it seems like a minor change.

Ask us first and we'll explain the process.

 

📋 Your Deposit

If you have paid a tenancy deposit, it will be dealt with in accordance with the applicable tenancy deposit protection requirements.

Your deposit is not simply a payment for the final month of rent.

At the end of your tenancy, the property's condition will be considered against the condition recorded at the beginning of the tenancy, allowing for fair wear and tear.

Issues that may potentially result in deductions can include:

• Unpaid rent

• Damage beyond fair wear and tear

• Missing items

• Excessive cleaning requirements

• Other properly payable costs

Where deductions are proposed, the appropriate deposit protection process will be followed.

 

🔄 Your Tenancy in 2026

Important changes to renting in England

The rules surrounding private renting changed on 1 May 2026.

Most private rented assured tenancies are now assured periodic tenancies, meaning they operate on a rolling basis rather than having a fixed end date. Existing assured shorthold tenancies also moved to this arrangement automatically.

This means your tenancy continues until you or your landlord takes the appropriate steps to end it.

Rent increases

For assured periodic tenancies, rent can generally only be increased once a year and not during the first year of a new tenancy. The landlord must follow the required legal process and provide at least two months' notice.

Want to leave?

If you want to end an assured periodic tenancy, you can generally give two months' notice, subject to the rules applying to your particular tenancy. The notice must be given in the required way and continue to meet the relevant timing requirements.

If you're thinking about moving, contact Nexgen before giving notice.

We can explain the process and help make your move as straightforward as possible.

 

❓ Frequently Asked Questions

How do I report a repair?

Use your Nexgen Tenant Portal to report maintenance wherever possible.

What if I have an emergency?

Follow the emergency contact procedure provided to you by Nexgen. If there is an immediate threat to life or serious danger, contact the appropriate emergency service.

Where can I find my certificates?

Your available compliance documents can be accessed through your Tenant Portal.

Where can I find my inspection report?

Completed inspection reports can be made available through your Tenant Portal.

Can I decorate my property?

Please contact us before decorating or making alterations. We'll let you know whether permission is required.

Can I have a pet?

Contact us before bringing a pet into the property. We'll explain the current process and requirements.

What happens if I can't pay my rent?

Contact us as soon as possible. Don't wait for arrears to build up.

How do I end my tenancy?

Contact Nexgen before making arrangements to leave. We'll explain the notice process that applies to your tenancy.

 

📚 Useful Information

Government Renting Guidance

The Government's current tenant guidance explains the changes introduced from 1 May 2026, including assured periodic tenancies, rent increases and ending a tenancy.

[View GOV.UK Tenant Guidance →]

Need independent advice?

If you need independent advice about your rights as a tenant, you can also seek guidance from organisations such as Citizens Advice or Shelter.

 

💙 We're Here When You Need Us

At Nexgen, we don't want tenants to feel like they're simply given the keys and left to figure everything out themselves.

Good property management is about communication.

If something goes wrong, tell us.

If you're unsure about something, ask us.

If you need help understanding your tenancy, speak to us.

Our team is here to help keep your tenancy safe, straightforward and well managed.

Nexgen Lettings & Management

Property Management Built on Relationships, Not Transactions.